Passenger Transport Subsidy Scheme (PTSS) pilot feedback
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The Passenger Transport Subsidy Scheme (PTSS) is the new digital system that will replace the Taxi User Subsidy Scheme (TUSS) by March 2025.
The PTSS pilot began in the Perth metropolitan area in December 2024, with a small number of taxi drivers and TUSS participants testing the new PTSS system, including:
the PTSS card;
the PTSS mobile app; and
driver activity reports in DoTDirect.
The pilot will expand to regional areas in early 2025, to explore the unique experiences of people living and working in regional WA.
Feedback from participating taxi drivers and passengers will help the Department of Transport ensure the PTSS system works smoothly for both drivers and passengers.
Taxi drivers and TUSS participants taking part in the pilot may use this page to provide feedback on their experiences using the new PTSS system.
About PTSS
Under the new digital PTSS system, paper TUSS vouchers will be replaced with a new smartcard for participants that the taxi driver will scan at the start and end of the trip.
To capture journey details, taxi drivers will either:
use a mobile app developed by DoT; or
their on-demand booking service will integrate their existing dispatch equipment with DoT systems to automatically capture trip details.
All drivers and on-demand booking services providing on-demand rank or hail (taxi) services must accept TUSS vouchers, and PTSS once it starts.
The Passenger Transport Subsidy Scheme (PTSS) is the new digital system that will replace the Taxi User Subsidy Scheme (TUSS) by March 2025.
The PTSS pilot began in the Perth metropolitan area in December 2024, with a small number of taxi drivers and TUSS participants testing the new PTSS system, including:
the PTSS card;
the PTSS mobile app; and
driver activity reports in DoTDirect.
The pilot will expand to regional areas in early 2025, to explore the unique experiences of people living and working in regional WA.
Feedback from participating taxi drivers and passengers will help the Department of Transport ensure the PTSS system works smoothly for both drivers and passengers.
Taxi drivers and TUSS participants taking part in the pilot may use this page to provide feedback on their experiences using the new PTSS system.
About PTSS
Under the new digital PTSS system, paper TUSS vouchers will be replaced with a new smartcard for participants that the taxi driver will scan at the start and end of the trip.
To capture journey details, taxi drivers will either:
use a mobile app developed by DoT; or
their on-demand booking service will integrate their existing dispatch equipment with DoT systems to automatically capture trip details.
All drivers and on-demand booking services providing on-demand rank or hail (taxi) services must accept TUSS vouchers, and PTSS once it starts.
This survey is for passengers participating in the PTSS pilot. The survey will ask you some questions about using the new PTSS system, and should take 10-15 minutes to complete.
Share 👩🦽👨🦯 Pilot passengers – share your experiences using PTSS on FacebookShare 👩🦽👨🦯 Pilot passengers – share your experiences using PTSS on TwitterShare 👩🦽👨🦯 Pilot passengers – share your experiences using PTSS on LinkedinEmail 👩🦽👨🦯 Pilot passengers – share your experiences using PTSS link
This survey is for taxi drivers participating in the PTSS pilot. The survey will ask you some questions about using the new digital PTSS system, including the PTSS card, mobile app and DoTDirect functionality (if applicable). The survey should take 15-20 minutes to complete.
Share 🚕 Pilot drivers – share your experiences using PTSS on FacebookShare 🚕 Pilot drivers – share your experiences using PTSS on TwitterShare 🚕 Pilot drivers – share your experiences using PTSS on LinkedinEmail 🚕 Pilot drivers – share your experiences using PTSS link
Page last updated: 22 Jan 2025, 10:41 AM
Lifecycle
Initial pilot
Passenger Transport Subsidy Scheme (PTSS) pilot feedback is currently at this stage
The PTSS pilot will start with a small group of taxi drivers and TUSS participants in the Perth metropolitan area, between Monday 2 December and Friday 13 December 2024.
Pilot expansion to regional areas
this is an upcoming stage for Passenger Transport Subsidy Scheme (PTSS) pilot feedback
The PTSS pilot expands to selected regional areas in early 2025, to gather insights about the unique experiences of people living and working in regional WA.
Feedback from participants
this is an upcoming stage for Passenger Transport Subsidy Scheme (PTSS) pilot feedback
Participating drivers and passengers are invited to provide feedback about their experiences using the new PTSS system. DoT will use this feedback to help ensure PTSS works as smoothly as possible for industry and passengers.
Rolling out PTSS
this is an upcoming stage for Passenger Transport Subsidy Scheme (PTSS) pilot feedback
PTSS will start being rolled out to more drivers and passengers from early 2025.
PTSS starts
this is an upcoming stage for Passenger Transport Subsidy Scheme (PTSS) pilot feedback
It is anticipated that PTSS will be rolled out to all existing TUSS participants and the taxi industry by March 2025.
