Stephenson Avenue Extension - Phase 2 - Customer Feedback Survey

This survey will help us continually improve the way we interact with people interested in the project. The survey should take no more than five minutes to complete. If you would like to contact Main Roads regarding an issue other than communications, please call the Customer Information Centre on 138 138, or email enquiries@mainroads.wa.gov.au.

Introduction

The Stephenson Avenue Extension (Phase 2) Project will provide a new connection from Cedric Street to Scarborough Beach Road, including an interchange at Mitchell Freeway with a southbound Smart Freeway on-ramp and new local road links to Ellen Stirling Boulevard.

Please select the statement that best describes you

* required

A resident in the City of Stirling

A frequent user of the Mitchell Freeway

A business owner/worker in the City of Stirling

A public transport user in the City of Stirling

An active transport infrastructure user (riding, walking, e-ridable, etc.) in the City of Stirling

A frequent visitor to the City of Stirling

An infrequent visitor to the City of Stirling

A resident living outside the Perth metro area

Other (please specify)

Please select the statement that best describes why you are completing this survey

* required

I would like to provide feedback on how the project is communicating with me.

I have complained about the project and would like to provide feedback about how my complaint was managed.

Other (please specify)

Do you believe the extension of Stephenson Avenue will be of benefit to you?

* required

Yes, it will benefit me.

No, it won’t benefit me.

Unsure – I don’t know if it will benefit me.

How would you describe your understanding of the project?

* required

I am very familiar with the project.

I have some understanding of the project.

I don’t know much about the project.

I don’t know anything about the project.

If you have visited the project website, how useful was the information available to you?

* required

Useful – I found the information I was seeking, and it answered my question/s.

Somewhat useful – I found some information, but it didn’t answer my question/s.

Not at all useful – it didn’t have the information I was looking for.

I haven’t visited the website.

Have you seen or received any of the following communications? (Select all that apply)

* required

Project updates to your letterbox

Letter addressed to your house

Project update to your email inbox

Signage on the freeway

Presentation by project personnel

TV or radio coverage of major announcements

Local newspaper reports

Display in the local shopping centre

Social media posts (including Facebook and Twitter)

None of the above

Other (please specify)

Would you like to receive communications using a different format? (Please detail your preferred method)

Maximum 255 characters

0/255

How is the project currently impacting your ability to conduct your daily activities? (1 is low impact, 3 is medium impact, and 5 is high impact)

Noise

Dust

Vibration

Night works

Changes to visual amenities

Confusing roadworks or roadworks signage

Have you had any communications with the project team via email or phone?

* required

Yes

10.

Thinking specifically about conversations or communication you have previously received about the project, to what extent do you agree or disagree with the following statements:

(1 being strongly disagree, and 5 being strongly agree)

The information was provided in a timely manner.

The information was useful and relevant.

The information was easily accessible.

The information answered my question/s.

11.

Which statement best describes your interaction with the project team?

I was unhappy with the outcome of my interaction.

I was happy with the outcome of my interaction.

Other (please specify)

12.

Would you like to tell us anything else about your interaction with the project team?

Maximum 255 characters

0/255

13.

If you would like someone from the project to contact you about your feedback, please provide your contact details here.

Maximum 255 characters

0/255

Survey completed

Thank you for taking the time to complete this survey.